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Hejia: Professional Export Supplier of Home Mirrors, Glass Crafts, Lighting & Pet Supplies
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Home FAQ

FAQs

Product-related

Q1: What products does Hejia mainly supply? Does it offer customization services?
Q2: How is the quality of the product guaranteed? Are there any relevant certifications?
Q3: How can I obtain the detailed parameters, samples, and quotations of the product?
Q4: What protective measures are in place during the production and packaging of fragile products such as glazed products and mirrors?

Procurement and Orders Related Matters

Q1: What is the minimum order quantity (MOQ)?
Q2: What is the order process like?
Q3: Which payment methods are supported?
Q4: After the order is confirmed, can it be modified or cancelled?

Logistics and Distribution Related Matters

Q1: Which transportation methods are supported? Which countries and regions can the delivery be made to?
Q2: Who will bear the logistics costs? How long will the transportation period be?
Q3: Are customs clearance documents provided? What should be done if any problems arise during the customs clearance process?

After-sales Related Matters

Q1: What should be done if the goods received are found to be damaged or have quality issues?
Q2: How long does it take to handle after-sales issues?
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