1. Return & Exchange Eligibility
- Time Frame: You have [Number] days from the date of receipt to request a return or exchange.
- Item Condition: Items must be unused, in their original packaging, with all tags and labels attached. We cannot accept returns for items that are damaged, washed, altered, or missing parts due to customer handling.
- Proof of Purchase: A valid receipt or order number is required for all returns and exchanges.
2. Non-Returnable Items
For hygiene, safety, or customization reasons, the following items typically cannot be returned unless defective or incorrect:
- Digital products (e.g., software, gift cards, downloadable content).
- Personal care items, underwear, swimwear, or pierced jewelry.
- Custom-made or personalized products.
- Items marked as "Final Sale" or "Non-Returnable" at purchase.
3. How to Initiate a Return or Exchange
Please follow these steps:
- Contact Us: Within the eligible period, email us at [Your Customer Service Email] or log into your account on our website. Please provide your order number and the reason for the return.
- Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and detailed return shipping instructions. Returns without an RMA number may not be accepted.
- Ship the Item: Securely package the item and send it to the address we provide, using a trackable shipping service. We recommend you keep the shipping receipt.
4. Refunds (If Applicable)
- Processing Time: Once we receive and inspect the returned item (which may take up to [Number] business days), we will notify you of the approval or rejection of your refund.
- Method: If approved, your refund will be processed to your original payment method within [Number] business days. Please note that your bank or payment provider may require additional time to post the refund to your account.
- Deductions: Original shipping costs are non-refundable. For returns that are not due to our error (e.g., wrong or defective item), return shipping costs may be deducted from your refund.
5. Exchanges (If Applicable)
We will process an exchange for the same item in a different size or color, subject to stock availability. If the requested item is unavailable, we may offer a refund instead.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within [Number] days of delivery. We will arrange a prepaid return label for you and expedite a replacement or full refund at no extra cost.
7. Return Shipping Costs & Risks
- The customer is responsible for the cost and risk of return shipping unless the return is due to our error.
- We are not responsible for items lost or damaged in transit back to us. Using a trackable and insured service is highly recommended.
8. Contact Us
For any questions regarding your return or exchange, please contact our customer service team:
Email:hejiashop@gmail.com
Hours: 6:00 -23:00
